Policies

BOWOOD FARMS GIFT CARDS:

Can I purchase a gift card online?
Gift cards are only available for purchase in store. Gifts cards can be purchased over the phone and mailed to you or the recipient.

Can I use my Bowood gift card to pay online?
Bowood gift cards can only be used in store.

RETURNS & EXCHANGES:

Return Policy
Plants may be returned to our store within 24 hours of purchase, pickup, or delivery in their original container and condition, with receipt. Non-plant items can be returned to our store within 14 days of purchase in original packaging, with receipt. Items without a receipt can be returned for store credit only, at current selling price. Sale and discounted purchases are not returnable. Original shipping fees are non-refundable. Customers are responsible for any return delivery fees.

Tree & Shrub Warranty
If you observe any signs of trouble with your new tree or shrub, please email us at orders@bowoodfarms.com. For more information about replacements or returns, carefully read our full tree and shrub warranty here.

THE STUDIO AT BOWOOD:

Once I purchase a class is there anything else I need to know?
Once you purchase you spot you are added to our roster. Supplies are included in most of our classes, if not it will be noted in the description. The doors to The Studio open 10 minutes before class.

Do you have a waitlist?
If a class is sold out and you'd like to join the waitlist, please email Holly at events@bowoodfarms.com.

What if I signed up for a class but can't make it or need to cancel?
Notice of withdrawal from a workshop or class must be made at least 14 days prior to the start date. No refunds or transfers will be given for withdrawals made after that time. No refunds or transfers will be given for workshops or classes missed due to illness, personal conflict, or other reasons. Bowood reserves the right to cancel, combine, or reschedule a workshop or class to adjust for enrollment. If Bowood cancels a workshop or class, you may transfer to another workshop or class or receive a full refund. Please email events@bowoodfarms.com if you wish to withdraw from a workshop or class.

Can I book a private class for a group of friends or garden club?
We are happy to host a private class for your group and offer an array of class topics and workshop options. The Studio is available during regular Bowood operating hours and availability is based on the current schedule and open time slots. Private classes Tuesday thru Thursday require a minimum of 7 people. Private classes on Friday or Saturday require a minimum of 12 people. We are happy to coordinate food from Bowood by Niche. If you are interested in booking a private class email Holly at events@bowoodfarms.com.

Is The Studio available for rent?
The Studio is not available for rent at this time. 

PHOTO POLICY:

Does Bowood allow photoshoots? 
All photoshoots on our premises must be scheduled in advance. Due to high customer volume, weekend photo shoots are rarely permitted. For larger photoshoots we do require a location fee. Please email orders@bowoodfarms.com if you would like to schedule a photoshoot and we will do our best to accommodate your request.